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How can I buy in Vurma?
In Vurma, all our products are made with love but also with nature. All of them are formed by natural materials and handmade. That is why they may have differences and particularities than make them more uniques. Here we describe a small shopping guide to give you an idea of how to buy through www.vurmashop.com
Rings sizes and chains
To choose the size of the rings we recommend you measure the diameter of one you have at home. Our sizes are:
Size 6 -16 mm diameter
Size 7 – 17 mm diameter
Size 8 – 18 mm diameter
Size 9 – 19 mm diameter.
We work with those three length measures:
Short chain – 40 cm in length
Medium chain – 45 cm in length
Long chain – 50 cm in length
To make a purchase through our website is easy. You just have to:
1- Select a product that you like and choose your size such as rings or chains.
2 please click the “add to cart”
3- To pay you can please click on “View Cart” or just go to the shopping cart that appears on your screen at the top right.
4- Finally, just “Go to checkout” and enter your data and choose the payment method and confirm the order.
5- You will receive an email confirming your order, and another at the time of sending it, along with a tracking number so you can verify their status.
Payment through our website
All purchases in Vurma are SECURE PURCHASE and you can make it with credit card or debit card, Visa, Mastercard, American Express or Discover. All card payments will be managed by the Redsys online payment platform of Banc Sabadell, with total security in your transactions on line.
And you can also make payment by Paypal digital platform. Although the payment is made by debit card, credit or PayPal office it will be done when the customer to verify their purchase and receive a confirmation email.
For national shipments cost is 3.90€ for national territory (including Canary and Balearic Islands). If the order includes a sisal bag cost will be 6,90€.
For international shipments cost is 4.90€. Only if the order includes a sisal bag cost will be 8,90€ (we use Correos Paq Light Int).
But if you spend over 45 € shipping will be FREE! *Only for spanish national territory shipments.
We ship all over the world.
How long will take your order?
For national shipments the order will arrive within 2-5 working days after the date of purchase and you can keep the track of it through the web of www.correos.es
*Shipments to Canary Islands could be delayed for Customs Duties. We are not responsible for these delays.
For jewelry shipments out of Spain the delivery time is 4-15 working days (depends on country of destination). If your purchase includes a bag your shipment will be delivered in 2-4 days with DHL Express Service.
Return and exchange policy.
If you want to exchange or return a product you can do it without any problem within 14 days of receipt of the order, provided that the product is in original condition.
Just contact us by email and request an exchange or refund the item purchased.
The easiest way to return an item is to send the products that you want to change or return in a padded envelope and by registered letter to the following address:
Plaza Marques del Palmer 6, 3r
07001 Palma de Mallorca
Once we receive the package, you will be notified and will proceed to exchange or refund. In any case, the costs associated with the shipment of the products to exchange or return will be borne by the buyer.
If you have more questions do not hesitate and contact us to the following address: firstname.lastname@example.org. Our customer service hours are Monday to Friday from 10.00 to 19.00.